Podcast Episode 5 - Don't Compromise on Employee Experience

On Episode 5 of Up Right & Better, Jill Nelson, founder and CEO of business communications company Ruby Receptionists, shares with us her guiding principles for developing an employee-centric culture that in turn makes her company one of the most awarded in Portland!

Welcome back to Up Right & Better, the podcast where we talk about growing businesses up into the right, and up and better. On this show, it’s not just about scaling for scaling’s sake. It’s about making organizations that deliver value to everyone involved. I’m your host, Kristen Gallagher. Today’s guest is someone I had the opportunity to meet a few months ago at a women led un-conference here in Portland. I’m absolutely honored to have her on the podcast. From humble beginnings 14 years ago, Jill Nelson has grown Ruby Receptionist into a four-time winner of Fortune Magazine’s Top Five Best Small Companies to Work For, and a Portland’s Business Journal’s Fastest Growing Company and Oregon recipient for the past nine years. Today Ruby’s 400 employees provide friendly, live receptionist service to more than 6,000 small businesses throughout North America.

Read the full transcript here!

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Posted by Kristen Gallagher

Kristen Gallagher
Kristen Gallagher is an organizational strategies and learning designer. Specializing in onboarding systems, manager development, and knowledge management, Gallagher delivers programs that are designed to evolve and scale with rapid changes. She is the founder and CEO of Edify and has architected and delivered onboarding programs for companies bringing on just one person a quarter to 50+ people a quarter.

She brings over eight years of learning design, business development, and program operations and strategy to Edify. She guides growing tech companies to create amazing people systems, learning programs, and cultures that scale. Kristen speaks on human resources, human centered design, learning & development in technical environments, and integrated people operations across the country. Informed by her interests in technical product design, art history, contemporary Southeast Asian art, and museums, Kristen brings an iconoclastic approach to designing and implementing learning programs in tech environments.

She's spoken and taught at Learning Dev Camp, ATD Cascadia, ACTW, Refresh Portland, Product Tank, PHRMA, and dozens of other conferences. Effective, efficient programs, events, and strategies are what motivate her, and in every project, she engages teams to understand trade-off’s, make data-driven decisions, and design evolvable solutions.

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